Refund policy

Refund and Return Policy

Due to the handmade nature of our products, we generally do not accept returns, exchanges, or refunds for change of mind or unwanted items.

Please review all product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or you received the wrong item, contact us at averypots.store@gmail.com as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage or incorrect item

  • Photos of the packaging, if applicable

Once we review your request, we may offer a replacement, refund, store credit, or another suitable solution.

We may be unable to help if the damage is reported after the product has been used, altered, repaired, or damaged by the customer.

Return Exceptions

In certain situations, we may choose to accept a return as an exception. These requests are reviewed individually, and approval is not guaranteed.

Items returned without contacting us and receiving approval first will not be accepted.

If a return is approved, we will provide instructions on where and how to send the item. The product must be unused, in its original condition, and returned with its original packaging.

Unless the product arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

Handmade Products

Our products are handmade, which means small differences in color, shape, texture, size, or appearance may occur. These natural variations are part of the handmade process and are not normally considered defects.

Cancellations

Once an order has entered production or processing, it may not be possible to cancel or change it. Contact us immediately at averypots.store@gmail.com, and we will check whether changes are still possible.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, contact us at averypots.store@gmail.com.

Contact Us

For questions regarding damaged items, refunds, or exceptional return requests, contact us at:

averypots.store@gmail.com